The first step in any hiring process is assessing the business need for the role at all. What should the role achieve? Why? What are the core responsibilities? What capabilities are needed? What outcomes will justify the investment? The Job description makes these things explicit for humans. It’s no different with AI co-workers. Before you deploy your next AI, ask yourself: could I hand this job description to my CEO, and explain why I hired it?Wonder why leaders hire Tuffy AI to join their team? Here is Tuffy’s Job Description. 

Job Title: Employee Success Partner

The Opportunity
Every employee deserves a trusted thought partner at work—someone in their corner who helps them navigate challenges, build capabilities, and do their best work. Typically, that role is distributed across managers, HR, mentors, and informal networks. But when those resources are stretched, small issues escalate, performance stalls, and valuable time gets consumed by preventable problems. 

To address this gap, we’re investing in a new role: Employee Success Partner (ESP).
As part of our HR team, the ESP provides employees confidential, expert guidance and support when they need it, strengthening organizational problem-solving capacities and resilience. Ultimately, the ESP improves productivity, accelerates performance, and unlocks bandwidth for higher-value strategic work and value creation. 

What You’ll Do (Responsibilities)

• Surface Organizational Insight. Provide anonymized insights about employee concerns, friction points, risks, and capability gaps. Translate insights into actionable intelligence to evolve and strengthen the organization.
• Be the First Stop for Employee Questions. Help employees understand policies, processes, strategy, culture, and “how things work here.”
• Help Employees Navigate Challenges. Act as a thought partner when employees encounter tricky interpersonal dynamics, organizational change, or uncertainty.
• Prepare Employees for High-Stakes Conversations.  Ready employees for important workplace interactions. Role-play to build competence and confidence.
• Build Capabilities in the Teachable Moment. Provide coaching, feedback, and skill-building, especially soft skills such as self-regulation, curiosity, and creativity.
• Support Goals, Progress, and Performance. Help employees set meaningful goals, track progress, reinforce accountability, and perform effectively.
• Enable Agency. Prepare employees to raise concerns, share ideas, make decisions, and/or ask for support. Strengthen their ability to take ownership.
• Protect Confidentiality While Encouraging Appropriate Escalation. Maintain strict discretion in every conversation while helping employees recognize when issues require involvement from HR, management, or other reporting channels and how to escalate them appropriately.

What You’ll Bring (Expertise and Capabilities)

• Deep Workplace Knowledge. Understand modern management and HR practices, organizational dynamics, and company policies, processes, strategy, and culture, including how leaders and teams actually operate.
• Employee Personalization. Understand each employee's role, goals, strengths, communication style, and development priorities to personalize guidance.
• Absolute Confidentiality. This role requires perfect discretion and judgement-free neutrality. Ensure employees feel safe being candid. 
• Extraordinary Capacity. Scale to support thousands of employees simultaneously with consistent quality. No bad days, no burnout, no variability in care.
• Immediate Availability. Respond to employees on-demand, anytime during the workday, outside business hours, and across time zones. 
• Curiosity and Empathy. Ask, listen, and communicate with deep interest and care, ensuring employees feel truly heard, understood, and supported.
• Consistency and Reliability. Every employee receives the same level of thoughtful guidance, whether it’s the first conversation or the five-thousandth.
• Persistent Follow-Through. Help employees take action, and check in on commitments, reinforcing progress, and helping individuals stay accountable.
• HR Tech Stack Experience. Comfortable across HR systems including L&D tools.

Success Measures (Key Outcomes)

• Reduce HR and manager escalations, triage time and workload
• Accelerate ramp-up and time-to-productivity (learning curve optimization)
• Improve employee competency and judgment
• Improve employee performance (including quota attainment)
• Improve employee engagement metrics (including feedback and coaching)

Compensation: Average $80,000 annually

Apply Now: If you believe this is your dream job and can deliver on these requirements, we'd like to get to know each other.